WEBSITE PRIVACY POLICY
This Privacy Policy applies to all personal information collected by The Wilson Standard (we, us or
our) via the website located at https://www.thewilsonstandard.com.au/ (Website).
What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use the
website. The Personal Information which we collect and hold about you may include:
When you use The Wilson Standard Website, make a booking, or otherwise interact with us, we
may collect the following personal information: Your full name; Email address; Telephone number;
Residential or service address; Booking details (such as the number of rooms, type of clean
requested, and any special instructions you provide); Payment information (processed securely
by Stripe – The Wilson Standard does not store credit card details); Any additional information
you choose to provide to us (for example, access instructions, details about pets, or feedback);
and Technical information such as your IP address, browser type, and usage data collected
through cookies or similar technologies. We collect this information in order to provide our
cleaning services, process bookings and payments, communicate with you, and improve the
functionality of our Website.
Types of information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal
Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an
individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in
most cases not be classified as “Personal Information” and will not be subject to this privacy
policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about
such things as an individual's racial or ethnic origin, political opinions, membership of a political
association, religious or philosophical beliefs, membership of a trade union or other professional
body, criminal record or health information.
Sensitive Information will be used by us only:
for the primary purpose for which it was obtained;
for a secondary purpose that is directly related to the primary purpose; and
with your consent or where required or authorised by law.
How We Collect Your Personal Information
We may collect Personal Information from you whenever you enter details into our Website,
related app, or provide it to us in any other way (for example, by phone, email, or in person).We
also use cookies and similar technologies. Cookies enable us to recognise when you use the
Website and help customise your experience. We use different types of cookies, including:
Essential cookies – required for Website functionality (such as secure bookings and payment
processing).
Analytical cookies – used to understand how visitors use our Website and to improve the user
experience.
Marketing cookies – may be set by third parties (such as Google or Facebook) to deliver relevant
advertisements and measure campaign effectiveness.
These cookies are generally retained for up to 90 days and can be managed or disabled through
your browser settings. Please note that disabling essential cookies may affect the functionality of
the Website. Third-party cookies are subject to their own privacy policies, which we encourage
you to review.
We generally do not collect Sensitive Information (such as health details or information about
your race, religion, or political opinions). If we do collect Sensitive Information, we will only do so
with your consent or as otherwise permitted by law.
Where reasonable and practicable, we collect your Personal Information directly from you.
However, in some cases we may receive information from a third party (for example, if a property
manager provides your details for an end-of-lease clean). In such cases, we will take reasonable
steps to make you aware of the information provided.
Purpose of collection
The Wilson Standard collects Personal Information in order to:
provide and manage our cleaning services, including processing bookings, payments, and service
requests;
communicate with clients regarding bookings, service updates, enquiries, or complaints;
improve our Website, services, and customer experience through analytics and feedback;
send service reminders, promotional offers, and marketing communications (where you have not
opted out);
comply with our legal, taxation, and business record-keeping obligations; and
protect the safety, security, and integrity of our business operations.
We will not use your Personal Information for purposes other than those listed above unless you give
us consent, or we are permitted or required to do so by law.
Security of Personal Information
The Wilson Standard takes reasonable steps to protect your Personal Information from
unauthorised access, misuse, interference, loss, modification or disclosure. We implement
industry-standard safeguards, including:
Encryption of data during transmission (e.g. payment data processed through Stripe);
Secure servers and firewalls to protect our Website and booking systems;
Access controls, ensuring that only authorised personnel with a business need can access
Personal Information; and
Ongoing monitoring and updates to reduce security risks.
While we take these measures seriously, no method of transmission or storage is completely
secure, and we cannot guarantee absolute security.
Retention and Deletion
We retain Personal Information only for as long as necessary to provide our services and comply
with legal obligations. In most cases, this means client and transaction records are retained for up
to seven (7) years to satisfy Australian taxation and business record-keeping requirements. After
this period, or when information is no longer required, we will securely delete, anonymise, or de-
identify the data.
Access and Correction
Under the Australian Privacy Principles:
You may request access to the Personal Information we hold about you (APP 12); and
You may request correction of any inaccurate or incomplete Personal Information (APP 13).
To make an access or correction request, please contact us in writing using the contact details
provided at the end of this Privacy Policy. We will respond to your request within a reasonable
period and in accordance with our legal obligations.
Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal
Information, please contact us as on the contact details set out at the bottom of this policy. All
complaints will be considered by Thomas Wilson and we may seek further information from you
to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation
with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the
outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas transfer
Your Personal Information may be transferred and stored outside of Australia, including in the
United States, the European Union, the United Kingdom, and Israel, where our third-party service
providers and cloud hosting partners maintain servers and operations.
Where we transfer Personal Information overseas, we take reasonable steps to ensure it is
handled in accordance with this Privacy Policy and the Australian Privacy Principles, including:
Using service providers in regions with strong data protection laws (e.g. EU, UK, Israel);
Where services are located in countries without equivalent privacy protections (e.g. United
States), ensuring that contractual safeguards (such as Standard Contractual Clauses) or other
legally recognised mechanisms are in place; and
Requiring overseas recipients to handle Personal Information securely and only for authorised
purposes.
By using our Website and Services, you consent to the transfer of your Personal Information
outside Australia as described above.
How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a
complaint about our privacy practices, you can contact us through:
info@thewilsonstandard.com.au.